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This month the number of duvalfits customer service requests is much higher than usual.
duvalfits

duvalfits

duvalfits.com
What is your customer experience with duvalfits?

duvalfits Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • duvalfits has 1.2 star rating based on 38 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: No pros they are cons, Like the clothes, Looks good.
    Cons: Never received items, Almost impossible to contact duval, And if you do receive a package from other reviews ive seen late or defective products.

  • Recent recommendations regarding this business are as follows: "Please be careful", "Always reply asap, and always refund people money back in a timely manner", "Don't order online from small or no name companies", "Make sure you get the right size from the beginning because you will have a problem", "Iam not happy you can never get in touch with customer this is very terrible and upsetting. I really had high hopes that this was the real site that you go order clothes on them. I see that it’s a fake site scam service".

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Media from reviews

duvalfits - Where's my package
duvalfits - Undelivered items 116235duvalfits - No answer from anyoneduvalfits - The order came and I don’t like it. It’s too thin.duvalfits - The order came and I don’t like it. It’s too thin. - Image 2duvalfits - Haven’t received my refund and not answering emailsduvalfits - Haven’t received my refund and not answering emails - Image 2
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Top duvalfits Reviews

Critical Review

"My order on 6/7/25"

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I did not get an email confirmation for my order and when will it be shipped. I would like for someone to call me about my order as soon as possible. Is a...

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Gweneth Njc
map-marker Milwaukee, Wisconsin

Never received my clothes

Tried reaching out no one answered the phone terrible place to buy clothes from the clothes is for my dad birthday celebration I had family coming from out of town I spent 200 on clothes just for me to get scammed said it was delivered and never was

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User's recommendation: Please be careful

Sheril C Kgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where's my package

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duvalfits - Where's my package

Can't reach anybody at all. Tried for days.

I put in my order info; it says it can't find it, but I have proof I purchased an outfit.

How do you reach this company? Pissed.

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Loss:
$58
Cons:
  • Dont respond

Preferred solution: Deliver product or service ordered

User's recommendation: Don't order from them

Anonymous
map-marker Saint Louis, Missouri

Undelivered items 116235

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duvalfits - Undelivered items 116235

Give the people the items that they paid for really its not nice to do people like that you dont want people doing that to you its paid for so send my iitems

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Tichina Cfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

No answer from anyone

duvalfits - No answer from anyone
Updated by user Apr 27, 2025

Hello my name is Richard Carson I have not received my order yet from DUVAL my order number is 17041 they said it was being reviewed but I haven’t heard back anything yet I want my order or $148.60 refund and I need my order in large not medium size please thank you my newest address is 1816 Wayne avenue Scranton Pennsylvania 18508 my phone number is +1272228**** contact me asap

Original review Apr 12, 2025

Wrong mailing address and want to correct it and wrong size as well can I please get help with my order 117041

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Benjamin M Cip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been trying to customer service. Email them over 5 times.still no response. They sent me shirts, but we're to small.they replied about an exchange. But after I sent back no response.

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I want my money back. Or they can send me my exchange and send my change back. It's bad when small businesses put you through this.

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Loss:
$73
Cons:
  • Small company

Preferred solution: Full refund

User's recommendation: Don't order online from small or no name companies

James C Ckg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive my order to replace one I sent back

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Updated by user Jun 04, 2025

Took months to receive the outfit that was entirely too small, paid for shipping back with instructions on new size needed and have not heard back from this trash company, out 70.00 dollars and cannot even get any reply’s to 10 emails sent to them. But they keep sending me damm promo crap and I will never buy a thing from this trash company ever again. Don’t even have a phone number to contact them

Original review May 20, 2025

I have sent about 10 emails asking where the *** my replacement order is from this trash company that shipped the first outfit to fit a kid. I packaged it back up and spent money shipping it back with my requested new sizes, and have received no word since.

This *** has pissed me off to the max, spending 70.00 dollars for not a damn thing back.

I want a call back as to where my stuff is or a refund of my damn credit card, as this is a rip-off company. My number is (985) 665-****.

View full review
Loss:
$70
Pros:
  • Outfit looked good but way too small
Cons:
  • Never received items

Preferred solution: Full refund

User's recommendation: He’ll no

Hesham S Ztl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam Alert

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Scam alert: Duvalfits is the worst online shopping experience I've ever had.

If you're thinking of buying from Duvalfits.com, run the other way. This isn't just cheap fashion; it's a full-blown scam dressed in flashy Instagram photos.

What I received was nowhere near what was shown online. Not the same colors, not the same materials, not even the same level of reality. I wouldn't even call it cheap quality; it's dollar-store cosplay pretending to be high-end menswear.

The materials feel like someone ironed a printed photo onto leftover Halloween costumes. Honestly, I've seen better quality in hotel laundry bags.

To make things worse, their customer service is practically nonexistent. I didn't even bother chasing a refund because life is too short to waste on fake fashion drama.

Do yourself a favor and spend your money elsewhere—unless you enjoy disappointment, regret, and a reminder that not everything that glitters online is even remotely gold.

View full review
Loss:
$300
Pros:
  • No pros they are cons
Cons:
  • Cheap quality
  • Nothing like pictures not in colors
  • Not in material nothing
Anthony D Obn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking my order

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You guys flood the internet with your advertisements of your company's product. I've ordered such a product, a sweatsuit, over a month ago, and my order hasn't been delivered.

Your customer service is appalling; you haven't answered any of my emails. So do not do business with this company.

I guess I have to accept the fact that I've been ripped off. I'll report your company, Duval, to the Better Business Bureau and warn other customers on social media.

View full review
Loss:
$75

Preferred solution: Deliver product or service ordered

User's recommendation: As I stated 8 it.Do not do business with this company

Nader Hwf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mooresville, North Carolina

Haven’t received my refund and not answering emails

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duvalfits - Haven’t received my refund and not answering emails
duvalfits - Haven’t received my refund and not answering emails - Image 2
Contains 1 confidential file for company representatives
Updated by user Dec 13, 2024

I have contacted the company multiple times with no response after providing proof of return.

Original review Dec 06, 2024

My order came 3 weeks late so I wasnt able to take them on my trip. The quality of the shorts werent the best.

I email monik at customer service and she gave me the address to ship the items I paid for shipping myself as she said was required. I sent her the receipt tracking number and proof that my package was delivered to the warehouse and given to an employee.

Monique then stated that the warehouse has not received it and has not gotten back to me. I need my refund as stated and proof of receipt, and delivery confirmation.

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User's recommendation: Do not buy especially if you are unsure. Spend a little more money for better quality.

Carolyn B Rvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Refund

You lie about your phone number. Every time I call the number you have on your website, it keeps hanging up over and over again.

The number never worked.

Please reply ASAP. You have your item back, but I don't have my refund.

View full review
Loss:
$81
Cons:
  • Contact your customer with in 24 hours

Preferred solution: Full refund

User's recommendation: Always reply asap, and always refund people money back in a timely manner

Sean S Wdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My orders?

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I've placed 2 orders with you guys, but you said I didn't? You charged my card, but no merchandise or correspondence? My name is Sean Simmons, and I placed an order on May 5th.

View full review
Loss:
$100
Cons:
  • You will never recieve your order

Preferred solution: Full refund

User's recommendation: Don't use this site

Tamikka Vwd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hopkinsville, Kentucky

Received really late and no notice of shipping.

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The outfits are nothing like they appear and poor materials. Will be returning most if not all. Called phone # of times, no answer.

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User's recommendation: Read reviews

Aryana Nlf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Suitland, Maryland

Need a return authorization code

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The clothing is falling apart, and I have not even warned them yet. Ive asked for a return label from you guys and have not received anything. This is my fourth time requesting a return authorization.

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User's recommendation: Not until this situation is resolved

Tichina Cfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Didn’t receive any merchandise for $148.30

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I ordered 2 outfits from DUVAL fits April 6 and they havent sent me my order 117041 yet and Im getting in touch with the attorney general of Florida to claim fraud and false advertising and mental anguish to a senior citizen they robbed me with out a weapon and Im not sitting down for that Im standing on business about the money situation

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Anonymous
map-marker New York, New York

My order on 6/7/25

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I did not get an email confirmation for my order and when will it be shipped. I would like for someone to call me about my order as soon as possible.

Is a customer I such be able to talk to someone. If you not going to send my order please refund my account as soon as possible.

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Leon M Lhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Havertown, Pennsylvania

I didn't get what I purchased and I want my order

I brought a track suit and it was too small so I return it for an2xl you have my email address know here's my address 306north Lincoln Street Wilmington Delaware 19805 and my phone # (302)685-**** please email me or text me you can even call me. My email is leonmcduffie38@***.comMa

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User's recommendation: Make sure you get the right size from the beginning because you will have a problem

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